1. Controller and contact
Voyellianessora Travel Inc., located at 1200 Bay Street, Toronto, ON M5R 2A5, Canada, is responsible for the personal information described in this policy. Privacy questions may be sent in plain text to privacy@voyellianessora.com. General travel inquiries use info@voyellianessora.com.
We operate from Canada and apply Canadian privacy principles, including accountability, appropriate purposes, consent where required, data minimisation, safeguards, access and correction. Where the GDPR applies to an individual or processing activity, the additional rights and legal bases described below are also respected.
2. Information we collect
We may collect information you choose to provide when asking about a trip, such as your name, email address, phone number, destination interests, travel window, accommodation preferences, itinerary priorities, accessibility or mobility preferences you voluntarily share for trip logistics, and the content of your message.
We may also receive limited technical information needed to deliver and secure the website, such as IP address, browser type, device category, requested page, date and time of access and server security logs. We do not use this website to build advertising profiles.
3. Purposes and legal bases
We use personal information to respond to inquiries, prepare or discuss travel-planning services, maintain necessary business records, protect the website from misuse, comply with applicable law and establish or defend legal claims when necessary.
Depending on the context, processing may rely on your consent, steps taken at your request before entering a contract, performance of a contract, compliance with a legal obligation, or our legitimate interests in operating a secure and effective travel-planning business. Where consent is the legal basis, you may withdraw it for future processing.
5. International transfers
Because travel planning can involve more than one country, information may in some circumstances be processed outside your province or country. When a transfer is subject to GDPR requirements, we use a lawful transfer mechanism where required, such as an adequacy decision, standard contractual clauses or another permitted safeguard.
Information processed in another jurisdiction may be subject to lawful access by authorities under that jurisdiction's rules. We limit transfers to what is reasonably necessary for the relevant purpose.
6. Retention
We keep inquiry information only for as long as reasonably needed to respond, maintain a record of the requested service, resolve disputes and meet legal or accounting obligations. Retention periods vary with the nature of the interaction. Information that is no longer needed is deleted, anonymised or securely archived where a legal retention duty applies.
7. Your privacy rights
Depending on your location and the law that applies, you may request access to personal information, correction of inaccurate information, deletion, restriction, objection, portability, or information about how a decision affecting you was made. You may also withdraw consent where consent is the basis for processing.
To exercise a right, write to privacy@voyellianessora.com and describe the request. We may need to verify identity before disclosing or changing personal information. We will respond within the time required by applicable law.
8. Security safeguards
We use administrative and technical measures appropriate to the nature of the information, including access controls, limited staff access, software maintenance and reasonable security logging. No internet transmission or storage method can be guaranteed absolutely secure, so we review safeguards proportionately and respond to suspected incidents.
9. Age and eligibility
Our travel-planning service is directed to adults who can lawfully arrange travel and participate in the activities they select. We do not knowingly seek personal information from children through this website. Casino participation is subject to the legal age and entry rules of the destination.
10. Questions and complaints
You may contact privacy@voyellianessora.com with a privacy question or complaint. Individuals in Canada may also have the right to contact the applicable federal or provincial privacy authority. Individuals in the European Economic Area or United Kingdom may have the right to complain to the data protection authority in their place of residence or work.
11. Changes to this policy
We may update this policy when our services, legal obligations or data practices change. The current version will be posted on this page. Material changes will be presented clearly when required. Last updated: 6 October 2026.
12. Accuracy and data minimisation
We ask for information that is reasonably connected to the travel-planning purpose described to you. You do not need to provide details that are unrelated to the itinerary. If information changes before planning is complete, you may ask us to correct the record so that recommendations are based on current details.
Where practical, we separate optional preferences from information needed to answer an inquiry. We also avoid keeping duplicate records when one accurate record is sufficient for the business purpose.
13. Automated decisions and profiling
We do not use the public website to make solely automated decisions that produce legal or similarly significant effects for visitors. We do not use inquiry data to create behavioural advertising profiles. If a future service introduces automated decision-making that is subject to a disclosure or consent requirement, this policy will be updated before that processing begins.
14. Information obtained from other sources
In some planning situations you may ask us to work with information supplied by another traveller in your group, or information already contained in a travel document you choose to share. You should only provide another person's information when you are authorised to do so. We use such information for the same itinerary-related purpose and apply the same retention and safeguard principles described in this policy.
15. Security incidents
If we become aware of a security incident involving personal information, we assess the nature of the information, the likely consequences, the people affected and the steps available to reduce risk. Where applicable law requires notification to an individual, regulator or other authority, we will make that notification within the required period and keep records required by law.
16. Canadian privacy framework
Our Canadian operations are guided by the privacy rules that apply to the organisation and the activity in question. Depending on the circumstances, this may include federal private-sector privacy requirements or substantially similar provincial legislation. These rules can provide rights to understand collection, obtain access, request corrections and challenge compliance.
We use privacy contact procedures so requests can be directed to the person responsible for handling them rather than being lost in a general service queue.
17. Additional GDPR information
Where the GDPR applies, you may have rights under Articles 15 through 22, including access, rectification, erasure, restriction, objection and data portability where the statutory conditions are met. A right is not absolute in every circumstance; for example, a record may need to be retained to comply with a legal obligation or to establish or defend a claim.
When legitimate interests are relied upon, we consider the purpose, necessity and impact on the individual. When a contract-related basis is relied upon, we limit processing to what is necessary to take requested pre-contract steps or perform the agreed service.